Terms and Conditions
Please read the following booking conditions carefully which outline our obligations to you, and your responsibilities to us.
These terms and conditions are the entire agreement between you and Nurture Change (2019) Limited.
These terms and conditions are governed by New Zealand law and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding.
PASSPORT AND VISAS It is your responsibility to ensure you have a valid passport (including sufficient minimum 6 months validity from return date) and any applicable visa. Should you not have sufficient validity on your passport, you may be refused to travel with no refund applicable. All extra incurred travel expenses will be the responsibility of the traveller.
HOW TO BOOK Contact us directly or book via our online booking system. The agreed deposit amount of $750 per person is required to secure your reservation together with a completed online traveller information form.
PAYMENT TERMS Upon receipt of your deposit and online traveller information form, a confirmation invoice will be issued with the balance of your retreat package payable within 14 days of final invoice issuance. By paying a deposit you agree that you have read, understood and will be bound by these terms & conditions. If the balance of monies is not paid by this date, cancellation may occur with all monies paid forfeited. Payment plans with monthly instalments are available, please talk to our customer service team for more information and to arrange this. An additional convenience fee of 5% of the retreat cost will apply.
CANCELLATIONS If you cancel your reservation, the following charges will apply:
Deposits paid are fully refundable up until the 31st March 2020, after this time deposits are non-refundable 7 days after payment.
50% cancellation fee will apply to all bookings cancelled between 120-45 days prior to departure.
100% cancellation fee will apply to all bookings cancelled within 45 days of departure.
Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be able to have these charges refunded. Consult your insurer for further details.
CANCELLATIONS (Activities) All additional add-on products sold by Nurture Change and/or its 3rd party suppliers are non-refundable/non-changeable/non-exchangeable. These items/activities may be amended/changed within 7 days of purchasing the item/activity, however, this is at the sole discretion of Nurture Change and/or 3rd party suppliers. Additional fees may be charged should a change be permitted. These amendments/changes are subject to availability.
Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be entitled to a refund. Please consult your insurer for further details.
CHANGE/AMENDMENT OF BOOKINGS
After final payment or 30th June (whichever comes first), changes will incur an administrative fee of $100 (or local currency equivalent) per person per change, plus any additional fees charged by 3rd party operators.
Changes/Amendments within 48 hours of departure will incur a fee of $200.00 plus any additional fees passed on by 3rd party operators.
Such changes are subject to availability and only upon full agreement by Nurture Change (2019) Limited at our sole discretion. If your requested change is not available normal cancellation policy applies.
PRICES The prices stated are valid from November 2019 to October 2020. Fares are “per person” & quoted in the stipulated currency throughout the brochure and website. They are inclusive of GST where applicable. Fares must be paid in full prior to departure. Nurture Change reserves the right to amend prices at any time. Air taxes and charges are subject to change; therefore the package price may vary between the time of deposit and time of final payment
WHAT’S INCLUDED IN OUR PRICES *Please note this may vary between products
Accommodation costs incurred during the stated package.
Return Economy Airfares (taxes subject to fluctuation)
Meals as specified in our itineraries
Return Airport transfers as outlined in our itineraries for flight inclusive group packages.
Entertainment during some meals
Access to wellness/fitness sessions that are identified as part of the retreat
WHAT’S NOT INCLUDED IN OUR PRICES *Please note this may vary between products
Personally incurred expenses such as souvenirs, telephone, email, laundry charges, optional activities and items of a personal nature (e.g. drinks).
Meals or accommodation whilst travelling to/from your homeport.
Any travel cost incurred to/from your homeport.
Any charges levied by resorts/vessels/coaches for use of their facilities.
Travel Visa’s (where required)
WHAT SHOULD YOU BRING? We recommend the following: toiletries & items of a personal nature, hat, sunscreen, camera, insect repellent, adequate clothing.
LUGGAGE/BAGGAGE You are requested to limit your luggage to one small/medium soft bag or suitcase weighing no more than 23 kilos and a small daypack (this limit may vary, please refer to your final documents for further information). Any additional charges for luggage will be the responsibility of the traveller. Nurture Change (2019) Limited will not be held responsible for any loss or theft of baggage or belongings. You should ensure you have the appropriate travel insurance.
INSURANCE It is a condition of purchasing a Nurture Change (2019) Limited package that you have adequate travel insurance for you and all members of your travelling party. You should take out travel insurance at the time your booking is confirmed.
Whilst Nurture Change exercises utmost care, in the unlikely event of an emergency, staff may use their sole discretion to call for medevac, emergency transfer or other such matters if they feel the situation warrants it. In such instance, Nurture Change reserves the right to claim a refund of such monies from you in the first instance and your insurer is required. Ask us for travel insurance details at the time of booking if you need further information.
NURTURE CHANGE STAFF You agree to accept the authority of Nurture Change staff and comply with their decisions. In the event a staff member requires a passenger to leave a trip, no refund will be given. That passenger is also responsible for their return transportation costs and will have no claim against Nurture Change. Please refer to the code of conduct.
BROCHURE/WEBSITE/SOCIAL MEDIA/PHOTOGRAPHY Nurture Change has made every endeavour with the production of its brochure, social media platforms and www.nurturechange.com to ensure that the information is correct at the time the brochure was printed, the website, social media platforms information uploaded. However, prices and services set out in our brochure, social media platforms and on our website are subject to change or withdrawal without notice. You agree that any photograph or image taken of you during your retreat with Nurture Change may be used by Nurture Change and Nurture Group for promotional purposes or in our brochure, on our social media channels or on our websites without any further consent or payment.
CHANGES IN ITINERARY Nurture Change reserves the right to make changes to an itinerary if circumstances beyond our control make it necessary, including weather and cultural conditions.
PRE AND POST TOUR TRAVEL AND ACCOMMODATION Nurture Change is not responsible for your travel arrangements and costs incurred in getting to the point of commencement of the holiday, or from the point of conclusion of the holiday (unless stated otherwise in the booking inclusions). All bookings with these carriers, hoteliers or other service providers are subject to their terms and conditions and limitations of liability imposed.
HEALTH, FITNESS & MEDICAL You should be of reasonable health and fitness and carry all required medication. You must inform Nurture Change of any pre-existing medical conditions, including mental illness prior to travel. Nurture Change will keep this information confidential. We may request a doctor’s certificate certifying fitness to travel. In certain circumstances, Nurture Change may require that a carer travels with you if you have special needs or a disability. Nurture Change reserves the right to refuse to carry passengers who we believe may not be able to safely undertake one of our holidays. In the event the resort/vessel/vehicle carrier refuse travel due to pre-existing medical conditions that have not been notified, Nurture Change will not be liable and no refund applicable.
MATTERS OF DISPUTE In the unlikely event of any dissatisfaction with the accommodation or any other service provided by Nurture Change, you must report it immediately to Nurture Change or resort/vessel/vehicle staff so action can be taken to remedy the problem. Failure to notify Nurture Change or resort/vessel/vehicle staff of any problem immediately may result in your ability to claim compensation from them being extinguished or reduced. Any complaint made to us after the holiday should be made in writing within 28 days of holiday completion. Should the complaint not be made in writing within this time, Nurture Change may refuse to investigate or offer any form of compensation. This will be at the sole discretion of Nurture Change and our 3rd party suppliers/operators.
CODE OF CONDUCT The success and enjoyment of your holiday depend on you and others behaving in an appropriate and responsible manner. It is a condition that your conduct is compatible with the well-being and general enjoyment of others on your holiday. You agree to accept the authority of Nurture Change staff and resort staff and comply with their authority and their directions. Nurture Change has a zero-tolerance to illegal drug use and possession, threatening or abusive behaviour, both physical and verbal, and property vandalism. If, in the absolute opinion of Nurture Change staff your behaviour breaches this code of conduct then Nurture Change will remove you from the trip. If this occurs you will be responsible for your own return transport costs and you will not be entitled to any refund for the unused portion of your holiday. You also agree that you will have no claim against Nurture Change or the resort.
LIMITATIONS OF LIABILITY The responsibility of Nurture Change and/or their agents is limited. Nurture Change acts as a tour operating company and is not a carrier, hoteliers, or provider of other services such as sightseeing tours and adventure activities. All bookings are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers and service providers. Those terms and conditions may limit or exclude liability for death, personal injury, delay and loss or damage of baggage. Nurture Change will not be liable for any death, personal injury delay, damage, loss, accident or additional expenses or inconvenience which may be occasioned either by reason of any defect in any resort/ vessel/vehicle, or caused through the default or negligence of any company or person engaged in conveying you or in carrying out the arrangements in connection with your trip.
Please note, the beach in front of the hotel is known to have a strong current and there is no lifeguard, so if you swim you are doing so at your own risk. Some service providers available near the hotel such as horse riding providers may not have suitable qualifications or insurance, if you choose to use these services you are doing so at your own risk. Alcohol and swimming do not mix, so please do not use any of the hotel's pools if you are under the influence of alcohol.
Nurture Change provides physical activities such as yoga and fitness. You acknowledge that should you participate in any activity offered by Nurture Change that there are risks involved in participating. You agree to release and discharge Nurture Change and the instructor from any injuries sustained as a result of your participation. You agree to indemnify and hold harmless Nurture Change and the instructor against any liability incurred as a result of such injury or loss. You agree to save and hold harmless and indemnify each and all of the parties referred to above from all liability, loss, cost, claim or damage whatsoever which may be imposed upon said parties because of any defect in or lack of such capacity to so act and release said parties on your behalf. You understand that you are giving up substantial rights, including your right to sue. You acknowledge that you are agreeing to these terms and conditions freely and voluntarily and intend that this document be a complete and unconditional release of liability to the greatest extent allowed by law.
Force Majeure: Nurture Change will not be liable to you in the event your holiday is disrupted or terminated by reason of an unforeseeable event such as a cyclone or other adverse weather condition, military coup, political action or civil war or acts of terrorism.
Your holiday may include activities such as swimming, snorkelling, diving or parasailing. You accept that these activities and others of a similar nature may involve varying degrees of risk and you take part at your own risk. You accept that Nurture Change is not responsible for any personal injury or death sustained in these activities or others undertaken whilst on your holiday.
Nothing in these terms and conditions shall be read as excluding, restricting or modifying your rights given to you under legislation in relation to the supply of goods and services including the Consumer Guarantees Act. Passengers who purchase an optional service or product do so in direct contact with the provider and rely solely on their own judgment for participation. By completing the booking you warrant that the information contained in the booking is correct.
PRIVACY Nurture Change stores information about you and your booking so that we can notify you of our holidays, special offers and for the purposes of obtaining your feedback. As an individual (i.e. a natural person), you have rights under the Privacy Act 1993 to access and request the correction of any personal information that we hold about you. As an individual, your name, company name, position and email address will be visible on our Nurture Change App and on a networking attendee list viewable to all other attendees. If you do not want to receive information from Nurture Change or to have your details visible on our app and/or attendee networking list please contact us on [email protected]
ACCURACY Nurture Change (2019) Limited has taken all reasonable care to ensure the accuracy of the information on the website and other published material however prices and services offered are subject to change.